Privacy policy
At Silhouette Luxe, your privacy matters to us. This Privacy Policy explains how we collect, use, store, protect and otherwise process your personal information when you visit our website, create an account, place an order, contact us, subscribe to our communications or otherwise interact with Silhouette Luxe.
By using our website, you acknowledge that your personal information may be processed as described in this Privacy Policy.
✦ INFORMATION WE COLLECT
Depending on how you interact with Silhouette Luxe, we may collect information such as:
• Your name
• Email address
• Telephone or mobile number
• Billing and delivery address
• Order and purchase information
• Account information if you create a customer account
• Information you provide when contacting us
• Information you provide when requesting a return, refund or exchange
• Marketing preferences
• Information relating to your use of our website, such as IP address, browser type, device information and certain browsing activity
• Cookie and similar tracking information
We only seek to collect information that is reasonably necessary for the purposes described in this Privacy Policy or as otherwise permitted or required by applicable law.
✦ HOW WE USE YOUR INFORMATION
We may use your personal information to:
• Process and fulfil your orders
• Process payments and facilitate delivery
• Provide customer support
• Communicate with you about your orders, purchases, returns or enquiries
• Manage customer accounts
• Process refunds, exchanges and returns
• Improve our website, products and customer experience
• Prevent fraud, misuse and unauthorised activity
• Maintain the security and functionality of our website
• Send marketing communications where permitted by law and in accordance with your preferences
• Comply with applicable legal and regulatory requirements
• Exercise or protect our legal rights and interests
We do not use your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable law.
✦ SHOPIFY AND SERVICE PROVIDERS
Silhouette Luxe operates through Shopify, which provides the technology used to operate our online store.
We may use third-party service providers, payment providers, delivery providers, email providers, analytics services, apps and other technology partners that assist us in operating our business.
These providers may process personal information on our behalf or as otherwise permitted by their own terms and privacy policies.
We only provide third parties with information that is reasonably necessary for them to perform their services or where disclosure is otherwise permitted or required by law.
Shopify may process customer information in connection with operating our store, checkout, payments, security, analytics and other Shopify services. Shopify also explains that merchants may use additional third-party services such as apps, payment gateways and shipping providers.
✦ PAYMENT INFORMATION
When you place an order, payment information is processed through the payment provider selected at checkout.
Silhouette Luxe does not intentionally store complete payment card details on our own systems.
Payment providers may collect and process payment information in accordance with their own privacy policies and applicable security requirements.
✦ MARKETING COMMUNICATIONS
Where permitted by applicable law, we may use your contact information to send you promotional communications about Silhouette Luxe, including information about products, offers, launches and other updates.
Where required, we will obtain the appropriate consent before sending direct marketing communications.
You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the relevant communication or by contacting us at private@silhouetteluxe.online
Please note that even if you opt out of marketing communications, we may still send essential transactional or service-related communications, such as order confirmations, shipping updates or information relating to your account or purchases.
✦ COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to help operate the website, remember preferences, understand how visitors interact with our store, improve functionality and support relevant marketing or analytics activities.
Cookies may be placed by Silhouette Luxe or by third-party services used by our store.
You may be able to control or disable certain cookies through your browser settings. Please note that disabling cookies may affect some website functionality.
✦ HOW WE PROTECT YOUR INFORMATION
We take reasonable and appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
If we become aware of a security incident involving personal information, we will take appropriate steps in accordance with applicable law.
✦ RETENTION OF PERSONAL INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing services, resolving disputes, maintaining business records, complying with legal obligations and protecting our legitimate interests.
Different types of information may be retained for different periods depending on the purpose and applicable legal requirements.
Where personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.
✦ YOUR PRIVACY RIGHTS
Subject to applicable law, you may have rights relating to your personal information, including the right to:
• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally permitted
• Object to or request restriction of certain processing
• Withdraw consent where processing is based on consent
• Request information about how your personal information is processed
• Lodge a complaint regarding the handling of your personal information
Some rights may be subject to legal limitations or conditions.
To exercise a privacy-related right or make an enquiry, please contact us at private@silhouetteluxe.online
✦ POPIA
Silhouette Luxe aims to process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable.
We seek to process personal information lawfully and responsibly, limit collection to what is reasonably necessary, use information for appropriate purposes, maintain reasonable security safeguards and respect applicable rights of data subjects.
✦ THIRD-PARTY LINKS
Our website may contain links to third-party websites, social media platforms or other services.
We are not responsible for the privacy practices, security or content of third-party websites.
We encourage you to review the privacy policies of any third-party website or service you visit.
✦ CHILDREN'S PRIVACY
Our website is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us at private@silhouetteluxe.online
✦ INTERNATIONAL DATA TRANSFERS
Some service providers we use may process or store personal information outside South Africa.
Where personal information is transferred across borders, Silhouette Luxe will take reasonable steps to ensure that the transfer and processing are handled in accordance with applicable data protection requirements.
✦ CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.
Any updated version will be made available on this page.
We encourage you to review this Privacy Policy periodically.
✦ CONTACT US
If you have questions, concerns or requests relating to this Privacy Policy or the way Silhouette Luxe handles personal information, please contact us:
Silhouette Luxe
private@silhouetteluxe.online
Where Confidence Takes Shape