Refund policy
At Silhouette Luxe, we want you to feel confident when shopping with us. Please review our return, exchange and cancellation conditions before placing your order.
✦ REFUNDS
We do not offer refunds for ordinary change-of-mind purchases, except where a refund or other remedy is required under applicable South African consumer law or our Order Cancellation Policy.
This does not limit any refund or other remedy that may be required under applicable South African consumer law.
✦ ORDER CANCELLATIONS
Customers may request cancellation of an order by contacting private@silhouetteluxe.online as soon as possible after placing the order.
Where an order has not yet been processed or dispatched , Silhouette Luxe will make reasonable efforts to accommodate the cancellation.
Once an order has entered processing or has been dispatched, cancellation may no longer be possible. In such circumstances, the order will be handled in accordance with our Returns & Exchanges Policy and any rights available under applicable South African consumer law.
Where a cancellation is approved before processing or dispatch, any refund due will be processed to the original payment method.
Where applicable, a reasonable cancellation charge may be deducted to cover costs already incurred in preparing or processing the order, subject to applicable law.
This cancellation policy does not limit any statutory cancellation, cooling-off, refund, return or other rights that a customer may have under applicable South African consumer law.
✦ EXCHANGES
Exchanges are available only in the following circumstances:
• The item is defective or damaged upon arrival
• You received the wrong item, size or variant
We do not offer exchanges for change-of-mind purchases or incorrect size selections made by the customer.
✦ EXCHANGE REQUIREMENTS
To be eligible for an exchange:
• You must contact us within 3 days of receiving your order
• The item must be unused and unworn
• The item must be in its original packaging
• The item must be in resalable condition
For hygiene reasons, worn or washed items may not qualify for an exchange unless the item is defective or another legal right applies.
✦ HOW TO REQUEST AN EXCHANGE
Please contact us at
private@silhouetteluxe.online within 3 days of receiving your order.
Please provide your order number and clear photographs or video of the issue so that we can assess your request.
Please do not return an item before receiving instructions from Silhouette Luxe.
✦ EXCHANGE PROCESS
Once your exchange request has been reviewed and approved, we will provide the necessary return details.
The replacement item will be shipped once the returned item has been received and the exchange has been approved.
Exchanges are subject to product availability.
✦ CONTACT US
For return, exchange or cancellation enquiries, please contact:
Silhouette Luxe
private@silhouetteluxe.online
Where Confidence Takes Shape